RETURN POLICY
Last updated May 12, 2021
Thank you for your purchase. We hope you are happy with your purchase. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
WE ACCEPT RETURNS OR EXCHANGES IF:
- You received the wrong item
Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to [email protected] and one of team will follow it up for you. - You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. The only thing we need you to do is send us a support email ([email protected]) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP. - If you meet the above criteria please shoot us an email to [email protected].
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:
- You want a refund/return because you “changed your mind”.
- You chose wrong size, color, style.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
RETURN PROCESS
To return an item,please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
teefly
Attn: Returns
RMA #
Chennai, Tamilnadu 600004 India
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit/debit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
REFUND FOR CRYPTOCURRENCIES
If you have paid through cryptocurrencies, the company decides the return payment options either returned through bank transfer (INR) or cryptocurrencies.
EXCEPTIONS
The following items cannot be returned:
- masks, underwear , etc
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
- Returns: To be eligible for a return, your item must be unused (unworn and unwashed) and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
- Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you have paid through cryptocurrencies, the company decides the return payment options either returned through bank transfer (INR) or cryptocurrencies.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: [email protected]